Who we are
Photon Smart (“Photon Smart”, “we”, “us”) designs and engineers connected products, spaces and intelligent software. This policy explains how we handle personal information when you visit photonsmart.tech or our demonstration sites, such as Photon Voice, send us an enquiry, or contact us by email or WhatsApp. We are responsible for that information.
Our connected products, apps and customer projects come with their own privacy information, which applies to them in place of this policy.
Information we collect
Information you give us. When you send an enquiry through our contact form or the website chat, we ask for your name, email address and phone number, and, if you wish, your company. You choose a topic and tell us about your project. When you email us, message us on WhatsApp or introduce yourself for a role, we receive your contact details and whatever you include in your message, such as a CV.
Information collected automatically. When you visit the website, our hosting and security providers process technical information such as your IP address, browser and device type, the pages you request and the time of each request. This is needed to deliver the website, keep it secure and protect our forms against spam and abuse. When you send an enquiry, we keep the time it was sent, your IP address and your browser details with it.
How our websites are used. We use an analytics service to understand how people use our websites and demonstrations: the pages you visit and where you came from, the links and buttons you use, how far you scroll, your device and browser, and your approximate location, such as country and city. This can include recordings of how pages are used, in which anything you type is hidden. On our voice demonstrations we record how sessions are used, such as how long they last, how many requests are made and which features are tried, but never the content of what you say. Visitors in the European Economic Area, the United Kingdom and Switzerland are counted without cookies or recordings unless they accept them.
Cookies and similar technologies. Our Cookie Policy lists the ones we use and how to control them.
Please do not send us sensitive information, such as health information, passwords or payment details, through the website or in your first message.
How we use your information
- To reply to your enquiry and discuss your project or request.
- To prepare proposals and manage our relationship with you if we work together.
- To consider you for current and future roles if you introduce yourself or apply.
- To understand how our websites and demonstrations are used, and to improve them.
- To operate and secure our websites, and to protect them against spam, fraud and abuse.
- To meet our legal obligations, and to establish, exercise or defend legal claims.
We do not add you to marketing lists without your agreement, and we do not use your information for automated decisions that have legal or similarly significant effects on you.
Our legal bases
Where data protection law requires a legal basis for using personal information, we rely on:
- Taking steps at your request before entering into a contract, and performing a contract with you or your organisation.
- Our legitimate interests in responding to business enquiries, developing our business, understanding how our websites are used, and running and securing them, balanced against your rights.
- Legal obligations that apply to us.
- Your consent, where we ask for it, such as for analytics cookies and recordings in the European Economic Area, the United Kingdom and Switzerland. You can withdraw consent at any time from Cookie preferences.
How we share information
We do not sell or rent personal information. We share it only with:
- Service providers that host our websites, protect them against abuse, provide analytics, and provide our email and business software. They act on our instructions and may use the information only to provide their services to us.
- Professional advisers, such as lawyers, accountants and auditors, under duties of confidentiality.
- Authorities and other parties where the law requires it, or where it is necessary to protect the rights, property or safety of Photon Smart, our customers or others.
- A successor organisation if Photon Smart is involved in a merger, acquisition or reorganisation, which will continue to protect your information under this policy.
If you contact us on WhatsApp, your messages are also handled under WhatsApp’s own terms and privacy policy.
International transfers
Our service providers may process information in countries other than the one where you live, including countries outside Egypt and the European Economic Area. Where the law requires it, we use appropriate safeguards for these transfers, such as contractual protections.
How long we keep information
We keep enquiry correspondence for as long as we need it to respond to you and to manage any relationship that follows, and then for as long as is reasonable for our business records or as the law requires. We keep information from people who introduce themselves for a role while it is relevant to current or upcoming opportunities, unless you ask us to delete it sooner. Technical logs are kept for short periods by our hosting and security providers, and analytics data for a limited period by our analytics provider. When we no longer need information, we delete or anonymise it.
How we protect information
The website is served only over encrypted connections. Access to enquiries is limited to the people at Photon Smart who need it, and we choose service providers that protect information appropriately. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if something goes wrong.
Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use it;
- receive the information you gave us in a portable format;
- withdraw your consent where we rely on it;
- opt out of analytics at any time, using Cookie preferences at the bottom of our website.
To make a request, email hello@photonsmart.tech. We may need to confirm your identity before we act, and we will respond within the time the law allows. You also have the right to complain to a data protection authority: in Egypt, the Personal Data Protection Center; in the European Union or the United Kingdom, the authority where you live or work.
Children
Our website is intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has sent us their information, please contact us and we will delete it.
Changes to this policy
We may update this policy as our website and services change. We will post the new version here and change the date at the top. If we make significant changes, we will make them clear on this page.
Contact us
For questions about this policy or how we handle your information, contact Photon Smart at hello@photonsmart.tech, or write to us at Building B01, Knowledge City, New Capital, Cairo, Egypt.